Tips on Impressing an Important Client
It is to your best interest to impress a client that spends a lot of money with your company and keep them interested in your products and services. This is because they are providing your business with a good sum of money. You want to ensure that your relationship with them never gets sour but only flourishes.
It is no doubt that you have given your client the right impression of your company the first time you met them, and they used your product. When they next come to visit, it is also important to keep them impressed with your brand always at the front of their minds. You can use the following ideas as an inspiration to keep your customers impressed.
Clean your Office Well
You would not want to invite your client to visit you when your office is disarranged. That is why it makes sense to have the office professionally cleaned before inviting you customer to visit you. Also, ensure that your employees tidy up their workstations and dispose any mess like loose paperwork strewn across their desks. You can also choose to have a new office look by either installing framed pictures or getting a new plant.
Have a Plan of Action
Another important thing that you should do is to have a schedule of all the activities that you would wish to engage in with your client during the day. You can, for instance, arrange a morning meeting with them, then a lunch break followed by a tour of the production facility or a demonstration of new products and services. You can schedule a dinner with them later on so as to strengthen the social bond.
Arrange for them to be picked and Dropped at their Hotel
If your client is visiting from a different country, it is good to arrange for their transport to and from your premises. To completely impress them, you can have an executive chauffeur to take them around. It is not as expensive as it is when you hire a limousine or executive transport as it is when you hire the same from a local taxi line. This is a way of giving you client a sense of importance and status and also showing them that you value them and their business as well.
One discouraging thing is for a client visiting a supplier or partner organization to wait around for the people they have to meet. Punctuality is important both to the new clients and existing ones too.
Be prepared in Advance
It is good that you prepare in advance before they can visit. Make sure that you have all the necessary agenda items available prior the meeting.
Partner post: next page